Help center
Frequently asked questions
Everything about orders, discreet delivery, products, and returns — in one place.
Orders & shipping
How soon will my order ship?
Most orders are packed and shipped within 24–48 hours.
How long does delivery take?
Standard delivery is typically 7–15 business days, depending on your location.
How much does shipping cost?
Free on orders over $59; a flat rate applies below that. You'll see the exact cost at checkout.
Do you ship internationally?
Yes — delivery times and any duties vary by destination and are shown at checkout.
Can I track my order?
Yes, we email a tracking link the moment your order ships.
Discreet packaging & privacy
Is the packaging really discreet?
Always — orders ship in plain, unbranded packaging with no product images or labels.
What will show on my bank statement?
A neutral billing descriptor with no product or store-category details.
Will anyone know what I ordered?
No. Nothing on the parcel or your statement reveals the contents.
Products & usage
Are your products body-safe?
We focus on body-safe materials like medical-grade silicone; each product page lists its material.
How do I clean my toy?
Wash with warm water and a mild or toy-specific cleaner before and after each use, then air-dry.
Which lubricant should I use?
Water-based lube is safe with everything. Avoid silicone lube on silicone toys.
Are batteries or a charger included?
Rechargeable items include a USB cable; battery-operated items list the batteries needed on the product page.
Are your products waterproof?
Many are splash-proof or fully waterproof — the product page states the rating for each item.
Returns & refunds
What is your return policy?
Unopened, unused items can be returned within 30 days. See our Returns page for the full details.
Which items can't be returned?
For hygiene and safety, intimate items can't be returned once opened — unless they arrive faulty.
When will I get my refund?
Refunds are issued to your original payment method within 3–5 business days of us receiving your return.
My item arrived damaged or wrong — what now?
Send us a photo within 48 hours and we'll replace it or refund you in full, with return shipping on us.
Payment & support
What payment methods do you accept?
All major cards plus the express options shown at checkout.
Is my payment secure?
Yes — checkout is fully encrypted and PCI-compliant; we never see or store your card details.
How do I get in touch?
Tap the Help button on any page or visit our Contact page — we usually reply within a few hours.
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